Who we are

Our website address is: https://neorgan.co.uk.

Information We Collect

When you place an order or create an account, we may collect the following information:

  • Name, institution/organization, and contact details (email, phone number, billing/shipping address)

  • Payment information (processed securely through third-party providers such as PayPal, Stripe, or bank transfer)

  • Order details, invoices, and transaction history

  • Technical information such as IP address, browser type, and usage patterns

How We Use Your Information

Your personal data will be used for the following purposes:

 

  • To process and deliver your order, including payment handling, invoicing, and shipment

  • To comply with tax, customs, and legal obligations (e.g., invoices, export/import documents)

  • To provide customer support and account management

  • To improve our website and services

International Orders and Customs

  • For orders shipped outside the UK, including to the EU, US, and other regions, your information may be shared with our logistics partners and customs authorities solely for the purpose of import clearance.

  • Customers are responsible for any import duties, taxes, or clearance fees unless otherwise agreed (e.g., DDP shipping).

Payments

  • Payments may be processed by our official payment partners (e.g., Stripe, PayPal) or through our designated company accounts.

  • In some cases, payments may be settled through our authorized partner company in China, which acts as our official distributor and payment agent.

Data Storage and Retention

  • We retain completed orders and invoices for at least 5 years to comply with accounting and tax regulations.

  • Other data (cancelled/failed orders, inactive accounts) will be deleted after a reasonable retention period.

  • You may request deletion of your account or data at any time (subject to legal record-keeping obligations).

Your Rights (GDPR Compliance)

If you are based in the UK, EU, or other GDPR jurisdictions, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

Requests can be made via our contact form or email.

Security

We use industry-standard security measures to protect your data. Payments are processed through encrypted and certified third-party providers; we do not store your credit card details on our servers.