Last updated: [19/09/2025]

Welcome to NEOrgan. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. General

  • These Terms & Conditions apply to all purchases made through our website.

  • NEOrgan reserves the right to update or modify these terms at any time without prior notice.

2. Products

  • Our products are intended for research use only and are not for human or clinical use.

  • Product information (including technical specifications and safety data) is provided in good faith. We do not guarantee suitability for a particular application.

3. Pricing & Taxes

  • All prices are listed in GBP.

  • Prices are exclusive of VAT/sales tax, unless otherwise stated at checkout.

  • Customers are responsible for paying any import duties, taxes, or clearance fees required by their local authorities, unless the order is agreed as DDP (Delivered Duty Paid).

4. Orders & Payment

  • Orders are confirmed once full payment has been received.

  • We accept payments via [PayPal / Bank Transfer ].

  • You will receive an email confirmation once your order is placed.

5. Shipping & Delivery

  • We ship worldwide. Orders are typically processed within 7 business days.

  • Shipping costs will be calculated and displayed at checkout.

  • Delivery times may vary depending on destination, customs clearance, and courier services.

  • Risk of loss and damage passes to the customer upon delivery to the shipping carrier.

6. Refunds & Returns

  • Due to the nature of our products, we cannot accept returns once the product has been opened or used.

  • If you receive a defective or incorrect product, please contact us within 7 days of delivery at neorganbio@gmail.com.

  • Refunds or replacements will be considered on a case-by-case basis.

7. Liability

  • NEOrgan shall not be held liable for any damages, losses, or injuries arising from the use of our products.

  • The customer is responsible for ensuring compliance with local regulations regarding import, handling, and use.

8. Governing Law

  • These Terms & Conditions are governed by the laws of the United Kingdom.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Oxfordshire.

📩 Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: neorganbio@gmail.com